MBI: General Survey

 

Authors: Christina Maslach, Susan E. Jackson, Michael P. Leiter, & Wilmar B. Schaufeli

Recognized as the leading measure of burnout, the Maslach Burnout Inventory (MBI) is validated by the extensive research that has been conducted in the more than 25 years since its initial publication.

MBI-General Survey (MBI-GS): The MBI-GS was designed for use with occupational groups other than human services and education, including those working in jobs such as customer service, maintenance, manufacturing, management and most other professions. An adaptation of the MBI-GS designed to assess burnout in college and university students, the MBI-GS (S), is available.

The MBI-GS addresses three scales:

  • Exhaustion measures feelings of being overextended and exhausted by one's work.
  • Cynicism measures an indifference or a distant attitude towards your work.
  • Professional Efficacy measures satisfaction with past and present accomplishments, and it explicitly assesses an individual's expectations of continued effectiveness at work.
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Features of the MBI-GS

Purpose: Measure burnout.

Length: 16 items

Average completion time: 10-15 minutes

Target population: Working adults

Administration: For individual or group administration

Combine with the Areas of Worklife Survey (AWS) to assess levels of burnout and worklife context. The AWS is a companion piece to the MBI and produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational setting. The MBI and AWS are available for purchase together here.

Uses of the MBI-GS

  • Assess professional burnout in business, and government professions
  • Assess and validate the three-dimensional structure of burnout
  • Understand the nature of burnout for developing effective interventions

Scales:

Exhaustion
Cynicism
Professional Efficacy

Translations

For more information on translations of the MBI-GS into languages other than English, please click here.

About Burnout

For more information on the topic of burnout, please click here.

Areas of Worklife Survey
The organizational context of burnout.
Areas of Worklife Survey + Maslach Burnout Inventory
Combines the AWS and MBI forms to measure burnout with worklife context.
Maslach Burnout Inventory
Recognized for more than a decade as the leading measure of burnout. The MBI assesses professional burnout in human services, education, business, and government professions.