FAQ:

 

Frequently Asked Questions

  • Ordering
  • Products
  • MLQ & Multi-rater Tools
  • Support
  • Policies & Legal
  • Tutorials & Terms
1. How do I order a product?

Use our online shopping cart

-or-

Send us a completed order form

-or-

Call us at (650) 322-6300

VISA, Mastercard, American Express, PayPal, and Purchase Orders, bank wire and checks are accepted. If using a Purchase Order, please include a copy with your order (fax or email). For bank wire transfer details, click here.

For PDF and survey hosting purchases, please provide the name and email address of the person responsible for administering the product so that they can retrieve the document (which will display their name on it) or set-up the survey.

You do not need proof of qualifications for product purchase. We provide information for utilizing and understanding our instruments, primarily via the product manuals. Mind Garden believes in responsible test use and you can review our description of it in FAQ Products #1.

Our Vendor Federal Tax ID # is 77-038-0245

More about how to buy...

2. What are the differences in product formats?

Administer your survey:

Online

- Via our Transform™ system.

Order:

Online Survey Transform™ Survey Hosting, or

Individual Report Individual Report, or

Report About MeReport About Me

Licenses & automated scoring included.
Customization services are available for a fee.

Click below to watch a short video about Transform™:

- Via another survey system.

Order:

Remote Online Survey License Remote Online Survey License

Complete the Remote Online Use Application Form (this form is included in Remote Online Survey License orders).

Paper & Pen

- Order

License to Reproduce License to Reproduce

Download/reproduce your copies.

Manuals and some workbooks are available in paper format. FedEx charges apply.

3. Can I use a different online survey system to administer Mind Garden products?

To administer a Mind Garden instrument via an outside survey website

1. Purchase the number of Remote Online Survey Licenses needed (PDF format).
2. Complete the short Remote Online Use Application Form (included with order of Remote Online Survey License).

Please note: not all instruments may be put on an outside website. Check the product page to see if a Remote Online Survey License is available. If it is unavailable, the instrument may not be put on an outside website.

DISTRIBUTING AN ENTIRE INSTRUMENT IN EITHER THE TEXT OF AN EMAIL OR AS AN EMAIL ATTACHMENT IS STRICTLY PROHIBITED.

The Remote Online Use Application Form includes:

  • Your name, email, phone number, and institution
  • Your research project title
  • Mind Garden instrument name
  • Your Mind Garden invoice or sales receipt number
  • The outside online survey website that you will be using.
  • A statement that:

...you have compensated Mind Garden for the appropriate number of reproductions and will compensate Mind Garden for every administration of the online survey. Note: An administration or license is considered "used" when a respondent views one or more items/questions, regardless of whether the respondent completes the survey.

...you will put the instrument copyright (including www.mindgarden.com) on every page containing questions/items from this instrument.

...you will remove your survey from the survey site at the conclusion of your data collection.

...your survey will not be on the "open web". CAUTION: If you do not require a unique login for each respondent, the survey method you use may elicit a large number of responses to your survey. YOU are responsible for compensating Mind Garden for every administration, regardless of circumstances.

You may submit your information by completing a Remote Online Use Application Form (included with order of Remote Online Survye License).

4. What discounts are available?
Our products are deliberately priced at a reasonable level for the academic environment, and so we do not offer additional academic discounts. However, very favorable pricing is available on purchases of large quantities by any customer. See each product page for specific pricing.
5. Do licenses expire?

PDF License Expiration: Yes, PDF licenses expire. Since it is a license, it needs to be for a limited term. We recommend you reproduce the purchased number before the expiration date of your License to Reproduce (or Remote Online Survey License). The expiration date is noted at the top of your PDF. License expiration can be extended when requested via email prior to expiration.

Transform™ Survey Hosting: Transform licenses do not expire.

6. What is the Return Policy?

You cannot return a PDF purchase.

Most of our instruments are available in PDF format. PDF files can be read and printed on your computer with Adobe Reader, available free at Adobe. You’ll know a product is available in PDF format when you see "PDF" or "PDF License" under "Delivery Method" in the purchase box on the product page. Select your product carefully because you cannot “return” a PDF document.

We’ll say that again: Please be sure you’ve chosen the right product, because PDF purchases cannot be returned. Questions? Contact us.

7. I can't find or didn't receive my order. What should I do?

You will receive an order with instructions for login and access to your materials. If you don’t see the email (check your Spam folder), please follow these steps:

a. Go to www.mindgarden.com.

b. Click on LOGIN in the upper right corner (under SEARCH).

c. If you are a new user, complete the GREEN info fields. If you are a returning user, complete the BLUE info fields.

Your PDF file(s) will be in My Documents in the left menu and will remain on our server for approximately one year. For survey hosting, click on the campaign name or assessment and proceed through the tabs to set up or take your survey.

8. How do I know which product to order?

Other questions? Contact us.

1. What should I know before using a Psychological Assessment?

It is important to view psychological assessments in their context. An assessment is a set of items designed to get an understanding of a person's situation. There are a number of ways that assessments can relay inaccurate information. Following are a set of questions you might want to ask when using or being administered a psychological assessment:

  • Does the assessment measure what I need to know?
     
  • Is there evidence that it measures what it purports to measure (validity)?
     
  • Is there evidence that you would interpret the items in the same way if you took the assessment again (reliability)?
     
  • Did I understand the instructions, and were the directions clearly communicated to me?
     
  • Am I interpreting the words in the same way as the people for whom the assessment was developed?
     
  • Was I paying attention to the assessment when I answered it (not distracted)?
     
  • Did I answer the items openly and honestly so that it was an accurate reflection of my thinking?
     
  • Was the assessment scored correctly? Were my responses calculated without error?
     
  • Was inaccuracy of the assessment taken into account?
     
  • Given the set of items, was the interpretation of my responses consistent with my "true thinking"?
     
  • Does the interpretation of my assessment results seem reasonable to me?
     
  • When I am compared to the norms for the assessment, does it make a difference if I am demographically or culturally different?
     
  • Was my life context taken into account in the interpretation of the assessment?
     
  • Am I being classified based on this assessment and would I consider that classification fair and accurate?
2. What is the difference between a License to Reproduce and a Remote Online Survey License?

A License to Reproduce and a Remote Online Survey License give you different types of permission to use the instrument without using our Transform™ survey hosting system. Both Licenses to Reproduce and Remote Online Survey Licenses are delivered to you as a downloadable PDF document.

License to ReproduceA License to Reproduce permits you to reproduce and administer the instrument via paper + pen
Remote Online Survey LicenseA Remote Online Survey License permits you to administer the instrument via an outside online survey site. You retype and reformat the instrument. You must also complete a Remote Online Use Application Form (included with order of Remote Online Survey License) to receive permission to use the instrument online.

Note: to administer your survey via the Mind Garden Transform™ survey hosting system, purchase Transform™ Survey Hosting.   Transform Survey Hosting

License to Reproduce and Remote Online Survey License are for non-commercial or personal research only. The license typically includes all components needed to administer the instrument, e.g. forms, scoring, answer sheet, etc.

The Manual is sold separately and includes details on scoring interpretation, normative comparisons, reliability, validity, etc. We highly recommend purchase of the Manual with every instrument.

3. What are the differences in product formats?

Administer your survey:

Online

- Via our Transform™ system.

Order:

Survey Hosting Transform™ Survey Hosting, or

Individual Report Individual Report, or

Report About MeReport About Me

Licenses & automated scoring included.
Customization services are available for a fee.

- Via another survey system.

Order:

Remote Online Survey License Remote Online Survey License

Complete the Remote Online Use Application Form (this form is included in Remote Online Survey License orders).

Paper & Pen

- Order

License to Reproduce License to Reproduce

Download/reproduce your copies.

Manuals and some workbooks are available in paper format. FedEx charges apply.

4. How can I use an instrument online?

Using the Mind Garden Transform system: Tutorial

How do self-rating instruments work?
These instruments allow individuals to rate themselves. Order the instrument and number of assessments needed. Enter each participant’s name and email address on your Transform campaign page. They will receive an invitation to complete online survey from invite@mindgarden.com. You can review their complete report from your Transform campaign page. Researchers can use the same online assessment system and receive a data file for analysis. Download the Basic Campaign Tutorial.

How do multi-rater instruments work?
These instruments allow self/observer assessment, meaning that several people rate a target individual. Order the instrument and number of assessments needed (this number is the number of people being assessed, not the number of people doing the assessing). Enter the name and email address of each person you wish to assess (the survey participants).

The email you send via Transform will provide each individual a Participant Page. This customized page lays out the steps by which they will:

  • Input names and email addresses for the individuals who will rate them.
  • Send the raters an email invitation.
  • Complete their self-rating online.
  • Check back to see that raters have completed the survey; remind them if necessary.

You as administrator also have full access to these Participant Pages so you can see their raters. You may enter the rater information yourself if you wish. You can always go back to your Transform Portfolio to check on the status of the participants or their raters. You can review their complete report from your Transform campaign page. Researchers can use the same online assessment system and receive a data file for analysis. Download the Multi-rater Campaign Tutorial.

Expiration of Data and Web Assessments
Your data and unused licenses will be available on the Mind Garden Transform system for at least one year from data creation or assessment. You may request to retain it longer via email during the one-year period.

 

To administer a Mind Garden instrument via an outside survey website

1. Purchase the number of Remote Online Survey Licenses needed (PDF format).
2. Complete the short Remote Online Use Application Form (included with order of Remote Online Survey License).

Please note: not all instruments may be put on an outside website. Check the product page to see if a Remote Online Survey License is available. If it is unavailable, the instrument may not be put on an outside website.

DISTRIBUTING AN ENTIRE INSTRUMENT IN EITHER THE TEXT OF AN EMAIL OR AS AN EMAIL ATTACHMENT IS STRICTLY PROHIBITED.

The Remote Online Use Application Form includes:

  • Your name, email, phone number, and institution
  • Your research project title
  • Mind Garden instrument name
  • Your Mind Garden invoice or sales receipt number
  • The outside online survey website that you will be using.
  • A statement that:

...you have compensated Mind Garden for the appropriate number of reproductions and will compensate Mind Garden for every administration of the online survey. Note: An administration or license is considered "used" when a respondent views one or more items/questions, regardless of whether the respondent completes the survey.

...you will put the instrument copyright (including www.mindgarden.com) on every page containing questions/items from this instrument.

...you will remove your survey from the survey site at the conclusion of your data collection.

...your survey will not be on the "open web". CAUTION: If you do not require a unique login for each respondent, the survey method you use may elicit a large number of responses to your survey. YOU are responsible for compensating Mind Garden for every administration, regardless of circumstances.

You may submit your information by completing a Remote Online Use Application Form.

5. What is a Data+scoring Download File?
Click here to see a sample Data+scoring download file from the Transform system. While the sample is in PDF format, the actual data files are in .csv format. The instrument used was the State-Trait Anxiety Inventory.
6. How do I access translations?

Our products are available in over 45 languages and new translations are added all the time. Translations are provided free of charge with purchase of the English version. For a list of available translations, see the Translations tab on the product page or scroll through translations in the drop-down menu in the purchase box.

PDF Licenses: Translations are provided as a bilingual PDF file including the instrument in English, and on separate pages, in translation. If you need more than one translation, please contact us.

Transform™ Survey Hosting: Regardless of which translation you select to purchase, all available online translations will be accessible to all survey participants on Transform.

Please note that we cannot assure translation quality: many are made by individual researchers and we are not necessarily familiar with the particular language or dialect. Some of the translations are partial and typically do not have validation data. Basically, we offer whatever is available to facilitate your work.

Don’t see the translation you need? Request permission to make your own translation. Reference information for the ideal translation process is available here.

To alter an instrument rather than translate it, please see our Alteration Policy.

7. Can I make my own translation?

First, check the list of available translations on the product page - via the "Translations" tab. If you do not see the translation you need, you can request to make a translation.

1. Purchase the number of licenses you need for your survey.
2. Complete the Translation Application Form. We will respond within 5 business days.
3. Review the Translation Agreement document we provide, sign it & return it to us.
4. Proceed with your translation and send us a copy.

The Translation Agreement has two key points:

  • You will send us your translation. We offer translations free of charge to researchers and other customers.
  • All rights to the translation belong to the instrument authors and copyright holders
8. Do licenses expire?

PDF License Expiration: Yes, PDF licenses expire. Since it is a license, it needs to be for a limited term. We recommend you reproduce the purchased number before the expiration date of your License to Reproduce or Remote Online Survey License. The expiration date is noted at the top of your PDF.

Transform™ Survey Hosting: Transform licenses do not expire.

9. Do I need a Manual for the instrument?
We highly recommend that you purchase the Manual for your instrument. Most Manuals contain details on reliability, validity, scoring, interpretation, and normative comparisons plus a review-only copy of the instrument, e.g. for IRB research proposal. To use the instrument, purchase one license for each administration.
10. What are Mind Garden's policies on Copyright and Publishing?
Reproductions in any Medium
All reproductions in any medium need to be purchased from the publisher. The copyright holders and publisher need to be compensated for their work. Mind Garden provides reasonable fees as a function of the number of reproductions.
Permission to put Sample Items into a Dissertation or Thesis
Permission to put sample items of an instrument into a dissertation or thesis appendix is provided when license to reproduce is purchased. This provides permission for up to five sample items to show the characteristics of the instrument. Mind Garden will only provide permission for up to five sample items. Even if permission is given for up to five sample items for reproduction, they should not represent a whole scale (e.g., the MLQ has four item scales). The goal is to provide an example of content, not to provide a usable scale.
Permission for Sample Items in Published Works

To request permission to include sample items in a published work, please provide us with the following information via our online Publication Application Form.

  1. your contact information
  2. a copy of what you want to reproduce
  3. the instrument and/or manual the reproduction is extracted from
  4. the author of the publication
  5. the title of the article or book (publication)
  6. where it is to be published
  7. the publisher contact information.

Mind Garden will only provide permission for as many as three to five sample items depending on the instrument (for the MBI three items are allowed). Even if permission is given for three to five sample items for reproduction, they should not represent a whole scale (e.g., the MLQ has four-item scales). The goal is to provide an example of content, not to provide a usable scale. In very rare cases, we may allow entire instruments to be published -- contact us via our contact form on this website.

The Copyright Statement
All reproductions--whether the three to five sample items, the whole instrument for research, or any other reproduction--need to include the word "Copyright" and/or ©, the date of the publication, the name of the copyright holder(s), the words "All rights reserved," the publisher and the publisher's web address (e.g., www.mindgarden.com). This statement should be either on the first page of the instrument if the whole instrument is reproduced or immediately following a partial use of the instrument (e.g., a table where permission has been received).
Factor Tables
Factor tables need to communicate the core meaning of the item loading into the factor but the entire item does not need to be reproduced. Mind Garden provides a few words for each item that captures the core meaning. Thus, the goal is realized without violating the copyright.
Alteration of Items and Instruments
When a psychological instrument is altered it may affect the validity and/or reliability of the instrument because the meaning of the items and/or the directions changes. This meaning change has unknown consequences on how well the instrument predicts behavior and/or represents the constructs measured by the instrument. If you would like to alter a Mind Garden instrument, please read our policy.
Administering Only Part of an Instrument
If only part of an instrument is administered, the context changes and the validity properties of the instrument may not still be represented. A warning to this effect should be made in the article.
Using our Instruments Online
If you need to put the instrument on the Web, Mind Garden has a very clear policy that is based on solid research methodology. The policy on the Mind Garden website should be followed and such use needs to be cleared with Mind Garden.
Translations of Instruments
Translations need a signed translation agreement with Mind Garden. Mind Garden maintains on its website a page designating existing translations and how to receive the translation. If a translation needs to be developed, the translator must enter into an agreement to do so. Information for establishing a translation agreement appears on the Mind Garden website. All rights to the translation go to the copyright holder and a copy of the translation needs to be sent to the publisher. As a service to the research community, Mind Garden makes these translations available.
The Manual vs. the Instrument Itself
There is a difference between an instrument manual and the instrument itself. If you are referring to the manual, look on the title page of the manual for the title and copyright date; if you are referring to the instrument, look on the first page of the instrument.

If you still have a question, just call us at (650) 322-6300 USA or use our contact form here.

11. Can I alter Mind Garden instruments?

If you would like to alter a Mind Garden instrument please read our policy below and register your intent by completing the Alteration Application Form.

1) When a psychological instrument is altered it may affect the validity and/or reliability of the instrument because the meaning of the items and/or the instructions change. This meaning change has unknown consequences on how well the instrument predicts behavior and/or represents the constructs measured by the instrument. Typically, journal editors and reviewers will ask for a complete construct validation study when items and scale anchors are changed, which indicates the importance they assign to changing original items in scales and instruments.

2) Our authors retain the rights to any of their items or scales that are altered, and therefore it is important to assign all alterations to the copyright holder.

3) When research from an altered instrument is published it brings in a degree of ambiguity about:

a) the nature of difference from the original instrument,
b) the results of the study as a characterization that might differ from the original instrument,
c) how the validity and reliability reported might be affected by the alteration.

For these reasons, we have to be sure that any alterations are clearly indicated in the write-up of the study to be published. Moreover, we have a policy of not publishing entire scales and therefore, when items are altered only a few sample items should be provided to the journal. Please see our copyright policy (FAQ Policies and Legal #1).

4) At no time may any entire instrument or scale, altered or original, be included in any publication as per Mind Garden policy (FAQ Policies and Legal #1).

5) Mind Garden gets a number of inquiries from researchers trying to find an altered instrument they have read about in a publication. Thus, it is important for Mind Garden to maintain a database of alterations to instruments to assist in these inquiries. Mind Garden does not sanction the alteration but needs to keep track of them.

6) If you wish to put an altered instrument online it is important to review Mind Garden's online policy about this.

12. How do I know which product to order?

Other questions? Contact us.

2. Who should I select as Raters?

Rater Selection Guidelines

Ideally, select 8 -12 raters to assess each leader:

  • 1 or more raters at a higher organizational level, e.g. the leader’s boss
  • 3 or more raters at a lower organizations level, e.g. the leader’s employees
  • Some peer raters at the same organizational level who have observed the leader’s behavior
  • Other raters may be added as needed, even those outside the organization, e.g. previous coworkers or someone who serves on a board or committee with that leader.

Make sure to use accurate email addresses for successful survey delivery.

3. How are Raters represented in Group Reports?

Since each leader has a different number of raters, leaders with more raters would be overweighted in the average score if the data reflected all ratings. In the multi-rater Group Report rater averages are calculated by first averaging all ratings for a leader and then averaging all the averages per leader. In this way each leader is equally weighted in the data.

4. What are Rater Roll-ups?

To protect rater confidentiality in the MLQ™ 360 Leader's Report and MLQ Multi-rater Group Report, the data from a lone rater at a given organizational level will automatically roll-up as follows:

Roll-up order:

"Other" rolls up to "Same"

"Lower" rolls up to "Same"

"Higher" does not roll-up.

Examples:

1 "Other" and 1 "Same" rolls up to 2 "Same and Other"

1 "Lower" and 1 "Same" rolls up to 2 "Same and Lower"

1 "Other", 1 "Lower", 1 "Same", and 1 "Higher" rolls up to 1 "Higher" and 3 "Same, Lower, and Other"

The "Request Report" button will appear only if one of the following ratings shows as "Complete": Self or Higher or 2 or more raters.

5. How do I categorize Leaders on the MLQ™?

We do not recommend using cut-off values and then labeling each leader, as it limits the leader information.

The MLQ measures leadership behaviors and their frequency of occurrence. So when we discuss transformational leadership, we discuss it in terms of degree or frequency of occurrence. Categorizing leaders limits the information in both practical and statistical terms.

But if categorization is unavoidable, use the MLQ Manual percentile charts. Leaders who score above the 90th percentile on all 5 I’s can be defined as more Transformational. Leaders who score above the 90th percentile on all 5 I’s and below the 50th percentile on CR, MBEA, MBEP and LF scales can be defined as less Transactional.

6. Should I use the Self Form of the MLQ?

Answer from co-author Bruce Avolio:

Occasionally it is appropriate to only have a leader rate her or himself, with no rater/observer feedback. However, there are many reasons to have others rate a leader's leadership behavior. Here are some important points to consider:

  1. The choice of rater source should be tied to the research or developmental question. If you are interested only in how leaders think about or perceive their own leadership behavior, then collect only self ratings. In every other instance, why not collect observation data from other sources?
     
  2. Leaders can have unique relationships with peers, followers and other leaders, and the ratings will differ accordingly.
     
  3. Since leadership is in the 'eye of the beholder', why collect data from only the 'self beholder'?
     
  4. There is considerable evidence indicating that self and other ratings often do not agree, for reasons mentioned above.
     
  5. The Self form does not measure actual leadership behavior, rather it measures only the self-perception of leadership.

To expand on this important point, at core, leadership is essentially in the eye of the beholder. Thus, to the degree that one has only one source, the validity of that source is in question. This is true of every type of research or assessment instrument, including personality instruments. If a leader has 10 followers and you get a rating from just one, it is unlikely that that rating will represent the 9 other views -- especially if that rater has worked for the leader for one month or less. If we get ratings from peers, that may not generalize to followers. If we get ratings from the leader him/herself, the question one has to answer is, how representative are those ratings of all other sources? If your interest is to understand or change the self-perceptions of a leader, then measuring only self ratings is appropriate. If the goal is to measure leadership behavior, then measuring raters'/observers' perceptions of that leader is the most appropriate.

7. How do I score the MLQ with missing data?
To score the MLQ with missing data (or non-response), MLQ co-author Bruce Avolio says, “There are lots of opinions on how to deal with this. I would generally say if you have 3 items for a scale, keep that data and plug in the mean [of those 3 for the 4th item], as that won’t change your results.”
8. Are there international norms?

Other questions? Contact us.

1. How do I login to Transform™?
Go to our homepage and click on LOGIN in the upper right corner (under SEARCH).

You will be redirected to the Transform login page.

Returning users: Complete the BLUE info fields and click Login.

New users: Complete the GREEN info fields. Your case-sensitive password can be of any length. Check "I agree to Mind Garden's terms of service" and then click Create.

After logging in or creating a login, you will enter your Transform Portfolio. Here, you can complete assessments, download purchased documents, view your reports, and manage your campaigns.

2. What should I do if I forgot my password?
First, go to our homepage and click on LOGIN in the upper right corner (under SEARCH). You will be redirected to the Transform login page.

At the bottom of the BLUE box, click "I forgot my password." On the next page, type the email address associated with your Transform account and click "Reset my password". A new password will be emailed to you from invite@mindgarden.com.

Once you receive your new password, go back to the Transform login page. Complete the BLUE info fields using your new password and click Login.

On your Transform Portfolio, click Account in the left menu. This takes you to your Account Settings page. On the right of your Profile tab, click Change password to create your new personal password for your account.

The password sent to you from invite@mindgarden.com will remain as your password until you change your password via the Account Settings page.

3. How do I update my account info?

To access your Account Settings, log into Transform and click Account in the left menu. In the Profile tab, click Update to change your name and/or email address. Click Change Password to create a new password for this account.

4. Can I include an instrument in my Thesis or Dissertation?

For research proposal:

Need a copy of the instrument for your research proposal? For most instruments you can purchase the Manual, which includes a sample copy of the instrument for review.

Proposal approved – now what?

Purchase the licenses to administer your survey. Your licenses will include a letter of permission specifying the number of sample items (3-5, depending upon the instrument) you may include in your thesis or dissertation appendix and the copyright statement to use.

The entire instrument may not be reproduced in a thesis or dissertation. If you find a complete instrument published in any source, please let us know.

5. Can I change or customize an instrument on Transform™?
We can customize your online survey to be administered via the Mind Garden Transform system. Customization services are available for a fee to add Informed Consent, demographic questions, append other instruments, etc. to your online survey. Complete the Customization Request to receive a price quote.
6. Can I change or customize an Individual Report or Group Report?

We can customize Individual and Group Reports to reflect demographics or other questions added to your custom survey (see FAQ Support #5). Customization services are available for a fee to add text, images, scales, filters, demographics, open response answers, and score sorting to your report.

7. How do I access translations?

Our products are available in over 45 languages and new translations are added all the time. Translations are provided free of charge with purchase of the English version. For a list of available translations, see the Translations tab on the product page or scroll through translations in the drop-down menu in the purchase box.

PDF Licenses: Translations are provided as a bilingual PDF file including the instrument in English, and on separate pages, in translation. If you need more than one translation, please contact us.

Transform™ Survey Hosting: Regardless of which translation you select to purchase, all available online translations will be accessible to all survey participants on Transform.

Please note that we cannot assure translation quality: many are made by individual researchers and we are not necessarily familiar with the particular language or dialect. Some of the translations are partial and typically do not have validation data. Basically, we offer whatever is available to facilitate your work.

Don’t see the translation you need? Request permission to make your own translation. Reference information for the ideal translation process is available here.

To alter an instrument rather than translate it, please see our Alteration Policy.

8. Can I make my own translation?

First, check the list of available translations on the product page - view the "Translations" tab. If you do not see the translation you need, you can request to make a translation.

1. Purchase the number of licenses you need for your survey.
2. Complete the Translation Application Form. We will respond within 5 business days.
3. Review the Translation Agreement document we provide, sign it & return it to us.
4. Proceed with your translation and send us a copy.

The Translation Agreement has two key points:

  • You will send us your translation. We offer translations free of charge to researchers and other customers.
  • All rights to the translation belong to the instrument authors and copyright holders
9. What is Transform™?

Click below to watch a short video about Transform™:


Using Transform Tutorial

Transform is a survey hosting system by Mind Garden that enables individuals to assess themselves, to assess others, to be assessed by others, or a combination of these via the multi-rater instruments (e.g. MLQ). Transform creates a unique identity for each participant, keeping the data linked for assessments of an individual over time and across many instruments.

With survey hosting via Transform, you have license to use the instrument and you avoid having to retype, reformat and design your survey. Automated scoring is included: researchers have easy access to tabulated raw data and scale scores per respondent; and interpretive reports are available for assessment and development work.

How do self-rating instruments work?
These instruments allow individuals to rate themselves. Order the instrument and number of assessments needed. Enter each participant’s name and email address on your Transform campaign page. They will receive an invitation to complete the online survey from invite@mindgarden.com. You can review their complete report from your Transform campaign page. Researchers can use the same online assessment system and receive a data file for analysis. Basic Campaign Tutorial.

How do multi-rater instruments work?
These instruments allow self/observer assessment, meaning that several people rate a target individual. Order the instrument and number of assessments needed (this number is the number of people being assessed, not the number of people doing the assessing). Enter the name and email address of each person you wish to assess (the survey participants).

The email you send via Transform will provide each individual a Participant Page. This customized page lays out the steps by which they will:

  • Input names and email addresses for the individuals who will rate them.
  • Send the raters an email invitation.
  • Complete their self-rating online.
  • Check back to see that raters have completed the survey; remind them if necessary.

You as administrator also have full access to these Participant Pages so you can see their raters. You may enter the rater information yourself if you wish. You can always go back to your Transform Portfolio to check on the status of the participants or their raters. You can review their complete report from your Transform campaign page. Researchers can use the same online assessment system and receive a data file for analysis.

 

The Transform system design is based on the research method practiced at the Institute of Personality Assessment and Research (IPAR) at UC Berkeley (now the Institute of Personality and Social Research). A characterization of the research with the IPAR model can be found in the book Portraits of Type: An MBTI Research Compendium by Avril Thorne and Harrison Gough (CAPT, 1999).

10. Does Transform™ Survey Hosting System work with all web browsers?

If your computer uses Internet Explorer version 6 (IE6), you may have difficulty accessing or using Mind Garden’s Transform system (or any other online survey website).

How to identify your web browser:

1. Open the web browser
2. Pull down the Help menu at the top
3. Select "About Internet Explorer"
4. If the version begins with a 6, you will have difficulty with almost any current online survey.

Possible Solutions:

  • Upgrade to Internet Explorer 7 or later, which is free over the internet (check with your IT person first)
  • OR, install or use another web browser such as FireFox, Safari or Chrome
  • OR, access the survey from another computer that does not use IE 6.
11. Does Mind Garden offer statistics interpretation services?

We recommend that you purchase the instrument Manual. The Manual contains details on reliability, validity, administration, scoring, normative comparisons and interpretation of your data plus a sample copy of the instrument for review. Need more help? We recommend Statistics Solutions, a team of Ph.D research methodologists and statisticians who specialize in psychological survey instruments, research design, data analysis, etc. Click here to contact Statistics Solutions.

For a good information resource, see the NIH Behavioral and Social Science Research Methods website.

12. What should I do if I Have missing data (MLQ, and Social Climate or Environment Scales)?

MLQ

To score the MLQ with missing data (or non-response), MLQ co-author Bruce Avolio says, “There are lots of opinions on how to deal with this. I would generally say if you have 3 items for a scale, keep that data and plug in the mean [of those 3 for the 4th item], as that won’t change your results.”

Social Climate or Environment Scales

To score a Social Climate or Environment Scale, e.g. the Family Environment Scale: if more than half of the 9 (that is, 5 or more) items on a given subscale are missing, then that subscale score is considered missing. When only a few items are missing, you can produce subscale scores “comparable” to the regular 9-item scores as follows:

1 missing item: subtotal the available data for that subscale (8 items) and multiply by 9/8 for the subscale final score.

2 missing items: subtotal the available 7 items and multiply by 9/7

3 missing items: subtotal the available 6 items and multiply by 9/6

4 missing items: subtotal the available 5 items and multiply by 9/5

13. How do I calculate a T-score?

Calculate a T-score by using the formula:

T = 50 +(10*(raw score – mean))/standard deviation.

Raw score is the person’s score on the scale; mean and standard deviation values are for the reference normative population, found in the Manual.

14. I can't find or didn't receive my Order. What should I do?

You will receive an order with instructions for login and access to your materials. If you don’t see the email (check your Spam folder), please follow these steps:

a. Go to www.mindgarden.com.

b. Click on LOGIN in the upper right corner (under SEARCH).

c. If you are a new user, complete the GREEN info fields. If you are a returning user, complete the BLUE info fields.

Your PDF file(s) will be in My Documents in the left menu and will remain on our server for approximately one year. For survey hosting, click on the campaign name or assessment and proceed through the tabs to set up or take your survey.

15. What are Campaign Norms?

To create or edit a norm name contact Mind Garden. This may be done before or after campaign creation.

  • You can set a norm (using the Set Norm feature) any time after a campaign is created.
  • You can set only one norm -- at a time -- per campaign.
  • You can turn norms on and off for a campaign by using the Set Norm feature.
  • You may set a different norm for each campaign; norms are set from within each campaign.
  • Norms appear only in the Norms section of the report.
  • All campaigns you set with this norm name will have the data from the participants included in the report. For a list of campaigns whose data is included in a norm, click Account in the green box on the left, then click the Norm tab.
  • If you change/reset the norm for the campaign after you initially generate a report, you will need to regenerate the report for that norm to appear in it, by clicking on the report name under the Report Management tab.

Other questions? Contact us.

1. What are Mind Garden's policies on Copyright and Publishing?
Reproductions in any Medium
All reproductions in any medium need to be purchased from the publisher. The copyright holders and publisher need to be compensated for their work. Mind Garden provides reasonable fees as a function of the number of reproductions.
Permission to put Sample Items into a Dissertation or Thesis
Permission to put sample items of an instrument into a dissertation or thesis appendix is provided when license to reproduce is purchased. This provides permission for up to five sample items to show the characteristics of the instrument. Mind Garden will only provide permission for up to five sample items. Even if permission is given for up to five sample items for reproduction, they should not represent a whole scale (e.g., the MLQ has four item scales). The goal is to provide an example of content, not to provide a usable scale.
Permission for Sample Items in Published Works

To request permission to include sample items in a published work, please provide us with the following information via our online Publication Application Form.

  • your contact information
  • a copy of what you want to reproduce
  • the instrument and/or manual the reproduction is extracted from
  • the author of the publication
  • the title of the article or book (publication)
  • where it is to be published
  • the publisher contact information.

Mind Garden will only provide permission for as many as three to five sample items depending on the instrument (for the MBI three items are allowed). Even if permission is given for three to five sample items for reproduction, they should not represent a whole scale (e.g., the MLQ has four-item scales). The goal is to provide an example of content, not to provide a usable scale. In very rare cases, we may allow entire instruments to be published -- contact us via our contact form on this website. The permission agreement fee is $100 (other charges may apply).

The Copyright Statement
All reproductions--whether the three to five sample items, the whole instrument for research, or any other reproduction--need to include the word "Copyright" and/or ©, the date of the publication, the name of the copyright holder(s), the words "All rights reserved," the publisher and the publisher's web address (e.g., www.mindgarden.com). This statement should be either on the first page of the instrument if the whole instrument is reproduced or immediately following a partial use of the instrument (e.g., a table where permission has been received).
Factor Tables
Factor tables need to communicate the core meaning of the item loading into the factor but the entire item does not need to be reproduced. Mind Garden provides a few words for each item that captures the core meaning. Thus, the goal is realized without violating the copyright.
Alteration of Items and Instruments
When a psychological instrument is altered it may affect the validity and/or reliability of the instrument because the meaning of the items and/or the directions changes. This meaning change has unknown consequences on how well the instrument predicts behavior and/or represents the constructs measured by the instrument. If you would like to alter a Mind Garden instrument, click here to read our policy and complete the application form.
Administering Only Part of an Instrument
If only part of an instrument is administered, the context changes and the validity properties of the instrument may not still be represented. A warning to this effect should be made in the article.
Using our Instruments Online
If you need to put the instrument on the Web, Mind Garden has a very clear policy that is based on solid research methodology. The policy on the Mind Garden website should be followed and such use needs to be cleared with Mind Garden. Click here to read our policy and complete the application form. 
Translations of Instruments
Translations need a signed translation agreement with Mind Garden. Mind Garden maintains on its website a page designating existing translations and how to receive the translation. If a translation needs to be developed, the translator must enter into an agreement to do so. Click here to read our policy and complete the application form; All rights to the translation go to the copyright holder and a copy of the translation needs to be sent to the publisher. As a service to the research community, Mind Garden makes these translations available.
The Manual vs. the Instrument Itself
There is a difference between an instrument manual and the instrument itself. If you are referring to the manual, look on the title page of the manual for the title and copyright date, if you are referring to the instrument, look on the first page of the instrument.

If you still have a question, just call us at (650) 322-6300 USA or use our contact form here.

2. Can I include an instrument in my Thesis or Dissertation?

For research proposal:

Need a copy of the instrument for your research proposal? For most instruments you can purchase the Manual, which includes a sample copy of the instrument for review.

Proposal approved – now what?

Purchase the licenses to administer your survey. Your licenses will include a letter of permission specifying the number of sample items (3-5, depending upon the instrument) you may include in your thesis or dissertation appendix and the copyright statement to use.

The entire instrument may not be reproduced in a thesis or dissertation. If you find a complete instrument published in any source, please let us know.

3. What is Mind Garden's Privacy Policy?
4. What are Mind Garden's Terms of Service?

Other questions? Contact us.

Transform Tutorial

Using Mind Garden's Transform System

Basic Campaign Tutorials

Creating a Basic Campaign with Data Download

Creating a Basic Campaign with Reports and Data Download

Multi-rater Campaign Tutorials

Creating a Multi-rater Campaign with Data Download

Creating a Multi-rater Campaign with Reports and Data Download

 

Glossary of Terms

AdministratorThe person(s) in charge of setting up the assessment(s), sending emails, and importing participants’ names and email addresses into the Transform™ system. An administrator can also be a participant. The administrator’s name appears in invitational emails to participants. If any issues arise, the administrator should contact Mind Garden.
AssessmentThe questionnaire, survey, or inventory that is completed by the participant.
Basic CampaignA campaign that is not using a multi-rater instrument. Most Mind Garden instruments are “self rating only”, meaning that one person assesses themselves or an un-named individual.
CampaignAt its simplest, a campaign is a grouping of participants. You can have as many or as few participants in a campaign as you wish. You can create as many campaigns as you need at absolutely no charge! We recommend you treat campaigns as an organization tool. Try breaking up your participants by Job Title (e.g., “Top management” or “Supervisors”) or by Work Group (e.g., “Store #855” or “Product Development Team”). This will allow you to visualize your different groups more clearly and help you analyze large quantities of data. You can easily combine data from multiple campaigns outside of our system after download.
Form

The term "form" is most often used to distinguish the self-rating from the other-rating versions of an assessment (e.g. Self Form vs. Rater Form).

Forms can also be distinguished:

  • by age group (e.g. FFWEL Adult Form or FFWEL Teen Form)
  • by other target population descriptions (e.g. CSEI School Form or POIS Manager Form)
  • to describe the mindset used while completing the assessment (e.g. FES Real Form vs. FES Ideal Form)
  • if you use our customization services (your project will be called your "Custom Form") to distinguish your customization from the original assessment
InstrumentThe product as a whole (e.g., Multifactor Leadership Questionnaire, Coopersmith Self-Esteem Inventory, Areas of Worklife Survey), including manuals, workbooks, and other accessory documents.
LicenseEach license gives permission to administer the specified assessment one time. If you want to use the Maslach Burnout Inventory (MBI) to assess 20 individuals, you must purchase at least 20 MBI licenses.
Multi-rater A number of Mind Garden instruments are multi-rater, or self/observer assessments, meaning that several people rate a specified, target individual (e.g., “Becky B. Boss listens to me” versus “My boss listens to me”). A multi-rater campaign is a campaign using a multi-rater instrument.
ParticipantA person who completes an assessment. In a multi-rater instrument, the term “Leader” (you are being rated by others) is often used instead of “participant” for those who are completing an assessment.
ReportA PDF document summarizing personal and/or group scores on the assessment. The report often includes strategies for developing desired behaviors. Reports are only accessible with Transform™ assessments. They must be purchased and are available to participants at the administrator’s discretion.
Remote Online Survey SiteA "remote" online survey site describes any website that allows you to conduct surveys and is not Mind Garden's Transform™ system. Permission must be given to reproduce any Mind Garden instrument on a remote online survey site. Examples of remote online survey sites include PsychData, Zoomerang, Qualtrics, and SurveyMonkey.
Transform PortfolioEach administrator, participant, or customer who creates an account with Mind Garden, has access to a personal Transform Portfolio. The Portfolio facilitates use of Transform's many services including campaign management, account settings, and access to your assessments, reports, and documents.

 

Other questions? Contact us.