Ways of Coping Questionnaire

The premier measurement of coping: measures the thoughts and actions people use to handle stressful encounters

Susan Folkman & Richard S. Lazarus

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When a boss is angry…when the car won’t start …how do people seek relief from stress? What thoughts and actions let the pressure off so they can continue as normally as possible? The Ways of Coping Questionnaire (WAYS) holds the answer. It measures coping processes—not coping dispositions or styles. As the definitive coping measure, the WAYS can assess and identify thoughts and actions that individuals use to cope with the stressful encounters of everyday living. In a variety of studies, researchers have used it to investigate the components and determinants of coping.

The WAYS can help counselors work with clients to develop practical coping skills by evaluating their process, their strengths and weaknesses, and providing models of alternative coping mechanisms. The WAYS is excellent for research on coping and scales include: Confrontive Coping, Distancing, Self-Controlling, Seeking Social Support, Accepting Responsibility, Escape-Avoidance, Planful Problem Solving, and Positive Reappraisal.

Manual
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Personal Reports

Let us do the administration for you. We will send you a link to a unique and secure online "control panel" where you will enter clients names and email addresses. Clients will be sent an email with a secure url address to take the evaluation* in privacy at their convenience. You can monitor their progress from your control panel. Instruments will be scored and a report returned to you. Select the desired number of reports from the drop-down menu.
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Group Report

In general, a Group Report saves time by doing the group calculations and providing limited interpretation. The purchase of a Group Report must be accompanied by a purchase of Licenses (Online Surveys) since there must be data available for the Group Report to run. You will need one Group Report per campaign (campaign = Online Survey grouping).

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Contents of Manual

Uses

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Eight Coping Factors Measured by the WAYS

  1. Confrontive Coping: describes aggressive efforts to alter the situation and suggests some degree of hostility and risk-taking.
  2. Distancing: describes cognitive efforts to detach oneself and to minimize the significance of the situation.
  3. Self-Controlling: describes efforts to regulate one's feelings and actions.
  4. Seeking Social Support: describes efforts to seek informational support, tangible support, and emotional support.
  5. Accepting Responsibility: acknowledges one's own role in the problem with a concomitant theme of trying to put things right.
  6. Escape-Avoidance: describes wishful thinking and behavioral efforts to escape or avoid the problem. Items on this scale contrast with those on the Distancing scale, which suggest detachment.
  7. Planful Problem Solving: describes deliberate problem-focused efforts to alter the situation, coupled with an analytic approach to solving the problem.
  8. Positive Reappraisal: describes efforts to create positive meaning by focusing on personal growth. It also has a religious dimension.

Inventory Booklet

Individuals respond to each item on a four-point Likert scale, indicating the frequency with which each strategy is used:

0 1 2 3
Does not apply and/or not used Used somewhat Used quite a bit Used a great deal

Example Statements

A. I talked to someone to find out more about the situation 0 1 2 3
B. I criticized or lectured myself 0 1 2 3
C. I tried not to burn my bridges, but leave things open somewhat 0 1 2 3
D. I hoped for a miracle 0 1 2 3
E. I went along with fate; sometimes I just have bad luck 0 1 2 3

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