Recognized as the leading measure of burnout, the Maslach Burnout Inventory (MBI) iis validated by the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:
MBI-Human Services Survey (MBI-HSS): The original measure that was designed for professionals in the human services. Copyright © 1981 by Christina Maslach & Susan E. Jackson
MBI-General Survey (MBI-GS): The newest version of the MBI designed for use with workers in other occupations. The MBI-GS (S) for students is also available. Copyright © 1996, 2016 by Wilmar B. Schaufeli, Michael P. Leiter, Christina Maslach, & Susan E. Jackson
MBI-Educators Survey (MBI-ES): An adaptation of the original measure for use with educators. Copyright © 1986 by Christina Maslach, Susan E. Jackson, & Richard L. Schwab
Features of the MBI
Purpose: Measure burnout.
MBI-HSS = 22 items
MBI-GS = 16 items
MBI-ES = 22 items
Average completion time: 10-15 minutes
Target population: Working adults
Administration: For individual or group administration
Combine with the Areas of Worklife Survey (AWS) to assess levels of burnout and worklife context. The AWS is a companion piece to the MBI and produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational setting. The MBI and AWS are available for purchase together here.
Uses of the MBI
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Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.
The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996
An excellent review of the implications of burnout on the brain is available from the APS Observer. This article also includes discussion of the MBI and Areas of Worklife Survey constructs in burnout.