Maslach Burnout Inventory

 

Authors: Christina Maslach, Susan E. Jackson, Michael P. Leiter, Wilmar B. Schaufeli, & Richard L. Schwab

Recognized for more than a decade as the leading measure of burnout, the Maslach Burnout Inventory (MBI) incorporates the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:

  • Emotional Exhaustion measures feelings of being emotionally overextended and exhausted by one's work
  • Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction
  • Personal Accomplishment measures feelings of competence and successful achievement in one's work.

Forms include:

MBI-Human Services Survey (MBI-HSS): The original measure that was designed for professionals in the human services. Copyright © 1981 by Christina Maslach & Susan E. Jackson

MBI-General Survey (MBI-GS): The newest version of the MBI designed for use with workers in other occupations. Copyright © 1996 by Wilmar B. Schaufeli, Michael P. Leiter, Christina Maslach, & Susan E. Jackson

MBI-Educators Survey (MBI-ES): An adaptation of the original measure for use with educators. Copyright © 1986 by Christina Maslach, Susan E. Jackson, & Richard L. Schwab

For the MBI Student Survey (based on the MBI-GS ) or the MBI Patient Survey (based on the MBI-HSS) please contact Mind Garden.

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  • Sample Items
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  • About Burnout
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Showing 1 - 16 of 16 items
  • $50.00
    Includes details on reliability, validity, scoring, etc. and a review-only copy of the MBI forms. PDFs are not refundable.
    In Stock
  • $15.00
    Builds a report that interprets an individual's MBI-HSS scores. You invite others to take the survey and Transform™ generates their reports.
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  • $15.00
    Interprets and reports on your MBI-HSS scores. You complete the survey and Transform™ generates your report. Transform will connect this report to the "Send To" email provided at checkout.
    In Stock
  • $250.00
    The Group Report calculates and summarizes average MBI-HSS scores for a group of participants.
    In Stock
  • $15.00
    Builds a report that interprets an individual's MBI-GS scores. You invite others to take the survey and Transform™ generates their reports.
    In Stock
  • $15.00
    Interprets and reports on your MBI-GS scores. You complete the survey and Transform™ generates your report. Transform will connect this report to the "Send To" email provided at checkout.
    In Stock
  • $250.00
    The Group Report calculates and summarizes average MBI-GS scores for a group of participants.
    In Stock
  • $15.00
    Builds a report that interprets an individual's MBI-ES scores. You invite others to take the survey and Transform™ generates their reports.
    In Stock
  • $15.00
    Interprets and reports on your MBI-ES scores. You complete the survey and Transform™ generates your report. Transform will connect this report to the "Send To" email provided at checkout.
    In Stock
  • $250.00
    The Group Report calculates and summarizes average MBI-ES scores for a group of participants.
    In Stock
  • $2.40
    Minimum purchase of 50. Let us do the work! Use this license to administer the MBI-HSS online via our Transform™ system. Includes data collection with raw scale scores by participant. Customization services are available.
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  • $2.40
    Minimum purchase of 50. Let us do the work! Use this license to administer the MBI-GS online via our Transform™ system. Includes data collection with raw scale scores by participant. Customization services are available.
    In Stock
  • $2.40
    Minimum purchase of 50. Let us do the work! Use this license to administer the MBI-ES online via our Transform™ system. Includes data collection with raw scale scores by participant. Customization services are available.
    In Stock
  • $2.00
    Minimum purchase of 50. Allows you to retype and reformat the MBI for online administration via a non-Mind Garden system. Includes permission and scoring key for MBI-GS, MBI-ES and MBI-HSS. PDFs are not refundable.
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  • $2.00
    Minimum purchase of 50. Allows you to conduct a survey via paper and pencil. Includes permission to print/use the instrument and scoring key. PDFs are not refundable.
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  • $60.00
    Includes details on reliability, validity, scoring, etc. and a review-only copy of the MBI forms. This is a paper product. The manual will be printed, bound, and shipped to you (FedEx shipping costs apply).
    In Stock

Features of the MBI

Purpose: Measure burnout.

Length:

MBI-HSS = 22 items
MBI-GS = 16 items
MBI-ES = 22 items

Average completion time: 10-15 minutes

Target population: Working adults

Administration: For individual or group administration

Combine with the Areas of Worklife Survey (AWS) to assess levels of burnout and worklife context. The AWS is a companion piece to the MBI and produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational setting. The MBI and AWS are available for purchase together here.

Uses of the MBI

  • Assess professional burnout in human service, education, business, and government professions
  • Assess and validate the three-dimensional structure of burnout
  • Understand the nature of burnout for developing effective interventions

Scales:

MBI-HSS:
Emotional Exhaustion
Depersonalization
Personal Accomplishment

MBI-GS:
Exhaustion
Cynicism
Professional Efficacy

MBI-ES:
Emotional Exhaustion
Depersonalization
Personal Accomplishment

If you are unable to find the translation you need, you can request permission to make a translation.

Available with MBI License to Reproduce and Remote Online Survey License:
These translations are available free of charge with your purchase of the license. Each PDF file contains the English forms and the translated forms on separate pages. To order, select your language from the Translation drop-down list on the product page. Need multiple translations? Contact us.

  • Arabic - ES and HSS Forms only
  • Bahasa (Malaysia)
  • Bulgarian HSS Form only
  • Chinese (Cantonese - Traditional)
  • Chinese (Mandarin - Simplified)
  • Croatian
  • Danish - HSS Form only
  • Dutch
  • English (UK) - HSS Form only
  • Finnish
  • French - HSS Form only
  • French (Canada)
  • German - HSS Form only
  • Greek - HSS Form only
  • Hebrew - HSS Form only
  • Hungarian - GS and HSS Forms only
  • Icelandic - HSS Form only
  • Indonesian - HSS Form only
  • Italian - HSS Form only
  • Japanese - GS and ES Forms only
  • Korean - HSS Form only
  • Lithuanian - GS and HSS Forms only
  • Norwegian - HSS Form only
  • Polish
  • Portuguese
  • Portuguese (Brazil) - ES Form only
  • Romanian - HSS Form only
  • Serbian
  • Slovene - GS and HSS Form only
  • Spanish
  • Swedish
  • Tagalog - HSS Form only
  • Thai - HSS Form only
  • Turkish - HSS Form only
  • Ukrainian - HSS Form only

No translations available with MBI Transform™ Survey Hosting.

Note: We cannot assure translation quality — many are made by individual researchers and we are not necessarily familiar with the particular language or dialect. Some of the translations are partial and typically do not have validation data. Basically, we offer whatever is available to facilitate your work.

About Burnout

Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.

The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996

Adjective Check List
Assesses psychological traits with a full sphere of descriptive adjectives. The ACL provides a convenient, standardized method for recording and generating meaning for personal attributes of an individual. Available as a self-only, rater-only, or multi-rater form.
Areas of Worklife Survey
The organizational context of burnout.
Areas of Worklife Survey + Maslach Burnout Inventory
Combines the AWS and MBI forms to measure burnout with worklife context.
Body Insight Scale
Measures awareness of internal and external bodily sensations that support comfort, health, and overall well-being.
Coping Resources Inventory
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Hassles & Uplifts
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Inventory of Interpersonal Problems
The method to identify interpersonal difficulties.
Multifactor Leadership Questionnaire
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Profiles of Organizational Influence Strategies
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Psychological Capital Questionnaire
Measuring the Resource of Psychological Capital - Hope, Efficacy, Resilience and Optimism
Work Environment Scale
Helps evaluate productivity, assess employee satisfaction, and clarify employee expectations to ensure a healthy work environment.
Work Self-Efficacy Inventory
Measures a range of job behaviors and practices referring to beliefs in one's command of the social requirements necessary for success in the workplace.