MBI: Human Services Survey


Authors: Christina Maslach & Susan E. Jackson

Recognized as the leading measure of burnout, the Maslach Burnout Inventory™ (MBI) is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.

Maslach Burnout Inventory (MBI)

MBI-Human Services Survey (MBI-HSS): The MBI-HSS is the original and most widely used version of the MBI. Designed for professionals in the human services, it is appropriate for respondents working in a diverse array of occupations, including nurses, physicians, health aides, social workers, health counsellors, therapists, police, correctional officers, clergy, and other fields focused on helping people live better lives by offering guidance, preventing harm, and ameliorating physical, emotional or cognitive problems. The MBI-HSS (MP), adapted for Medical Personnel, is available.

The MBI-HSS addresses three scales:

  • Emotional Exhaustion measures feelings of being emotionally overextended and exhausted by one's work.
  • Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction.
  • Personal Accomplishment measures feelings of competence and successful achievement in one's work.
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Features of the MBI-HSS

Purpose: Measure burnout.

Length: 22 items

Average completion time: 10-15 minutes

Target population: Working adults

Administration: For individual or group administration

Use the Maslach Burnout Toolkit™ for Human Services to assess burnout within the worklife context. The Maslach Burnout Toolkit combines the MBI with the Areas of Worklife Survey (AWS) to create an assessment to aid burnout prevention and remediation for human services professionals. The AWS is a companion piece to the MBI and identifies key areas of strengths and weaknesses in the organizational setting.

Uses of the MBI-HSS

  • Assess professional burnout in human service professions
  • Assess and validate the three-dimensional structure of burnout
  • Understand the nature of burnout for developing effective interventions


Emotional Exhaustion
Personal Accomplishment


For more information on translations of the MBI-HSS into languages other than English, please click here.

About Burnout

For more information on the topic of burnout, please click here.

Areas of Worklife Survey
The organizational context of burnout.
Maslach Burnout Inventory™
Recognized for more than a decade as the leading measure of burnout. The MBI assesses professional burnout in human services, education, business, and government professions.
Maslach Burnout Toolkit™
Combines the AWS and MBI forms to measure burnout with worklife context.