MBI: General Survey


Authors: Christina Maslach, Susan E. Jackson, Michael P. Leiter, & Wilmar B. Schaufeli

Recognized as the leading measure of burnout, the Maslach Burnout Inventory™ (MBI) is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.

Maslach Burnout Inventory (MBI)

MBI-General Survey (MBI-GS): The MBI-GS was designed for use with occupational groups other than human services and education, including those working in jobs such as customer service, maintenance, manufacturing, management and most other professions. An adaptation of the MBI-GS designed to assess burnout in college and university students, the MBI-GS (S), is available.

The MBI-GS addresses three scales:

  • Exhaustion measures feelings of being overextended and exhausted by one's work.
  • Cynicism measures an indifference or a distant attitude towards your work.
  • Professional Efficacy measures satisfaction with past and present accomplishments, and it explicitly assesses an individual's expectations of continued effectiveness at work.
  • Buy It
  • Sample Items
  • Product Specs
  • Related Products
Showing 1 - 8 of 8 items

Features of the MBI-GS

Purpose: Measure burnout.

Length: 16 items

Average completion time: 10-15 minutes

Target population: Working adults

Administration: For individual or group administration

Use the Maslach Burnout Toolkit™ for General Use to assess burnout within the worklife context. The Maslach Burnout Toolkit combines the MBI with the Areas of Worklife Survey (AWS) to create an assessment to aid burnout prevention and remediation for most professions. The AWS is a companion piece to the MBI and identifies key areas of strengths and weaknesses in the organizational setting.

Uses of the MBI-GS

  • Assess professional burnout in business, and government professions
  • Assess and validate the three-dimensional structure of burnout
  • Understand the nature of burnout for developing effective interventions


Professional Efficacy


For more information on translations of the MBI-GS into languages other than English, please click here.

About Burnout

For more information on the topic of burnout, please click here.

Areas of Worklife Survey
The organizational context of burnout.
Maslach Burnout Inventory™
Recognized for more than a decade as the leading measure of burnout. The MBI assesses professional burnout in human services, education, business, and government professions.
Maslach Burnout Toolkit™
Combines the AWS and MBI forms to measure burnout with worklife context.