The leading measure of burnout
Christina Maslach, Susan E. Jackson, Michael P. Leiter, Wilmar B. Schaufeli, & Richard L. Schwab
Manual
License to Use
Personal Reports
Group Reports
Translations
Sample Items
MBI and AWS Combined
Recognized for more than a decade as the leading measure of burnout, the Maslach Burnout Inventory (MBI) incorporates the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:
- Emotional exhaustion measures feelings of being emotionally overextended and exhausted by one's work
- Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction
- Personal accomplishment measures feelings of competence and successful achievement in one's work
The MBI is an invaluable tool for:
- Assessing professional burnout in human service, education, business, and government professions
- Assessing and validating the three-dimensional structure of burnout
- Understanding the nature of burnout for developing effective interventions
Forms include:
- MBI-Human Services Survey: The original measure that was designed for professionals in the human services.
- MBI-Educators Survey: An adaptation of the original measure for use with educators.
- MBI-General Survey: A new version of the MBI designed for use with workers in other occupations.
For the MBI Student Survey (based on the MBI-GS ) or the MBI Patient Survey (based on the MBI-HSS) please contact Mind Garden.
Combined Maslach Burnout Inventory and Areas of Worklife Survey
The Areas of Worklife Survey (AWS) was created to assess employees' perceptions of qualities of worksettings that play a role in determining whether they experience work engagement or burnout. It is a companion piece to the Maslach Burnout Inventory. The AWS is a short questionnaire with demonstrated reliability and validity across a variety of occupational settings. It produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational settings. It applies to small workgroups or summary profiles across large organizations. Since the AWS is valuable when used in conjunction with the Maslach Burnout Inventory, we provide options for using both together on our Areas of Worklife Survey and Maslach Burnout Inventory product page.
Maslach Burnout Inventory 3rd Edition Manual
The Third Edition Manual presents the developmental research for all three forms of the MBI, as well as the relevant psychometric data. It also reviews the status of current knowledge about burnout and discusses the most important directions for future research. The manual includes non-reproducible copies of all three forms: HSS, ES, and GS, however when a reproduction license or online survey is purchased, it is for a specific form of your choosing.
Manual
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Tutorial
License to Use - purchasing options
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- You need Mind Garden's Online Survey if...
- Translations
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For pricing for larger quantities, please click here |
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Tutorial Personal Reports
Let us do the administration for you. We will send you a link to a unique and secure online "control panel"
where you will enter clients names and email addresses. Clients will be sent an email with a secure
url address to take the evaluation* in privacy at their convenience. You can monitor their progress
from your control panel. Instruments will be scored and a report returned to you. Select the desired number of
reports from the drop-down menu.
* click here for web-browser compatibility information
| MBI-GS (General Survey) |
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| MBI-ES (Educators Survey) |
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| MBI-HSS (Human Services Survey) |
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The following volume pricing applies: | |
| Individual report | $15.00 each |
| 2-10 reports | $14.00 each |
| 11-20 reports | $13.00 each |
| 21-50 reports | $12.00 each |
| 51-100 reports | $11.00 each |
For larger quantities, please contact us | |
Group Reports
In general, Group Reports save time by doing the group calculations and providing limited interpretation. The purchase of a Group Report must be accompanied by a purchase of Online Survey Licenses since there must be data available for the Group Report to run. You will need one Group Report per campaign (campaign = Online Survey grouping).
| MBI-GS (General Survey) |
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$250.00 |
| MBI-ES (Educators Survey) |
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$250.00 |
| MBI-HSS (Human Services Survey) |
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$250.00 |
If you need to order more than one Group Report, please contact us
About Burnout
Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.
The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996
Key References for the MBI
Books
Leiter, M.P. & Maslach, C. (2005). Banishing Burnout: Six strategies for Improving your relationship with work. San Francisco, CA: Jossey-Bass.
Maslach, C. & Leiter, M.P. (1997). The Truth About Burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Articles
Leiter, M. P., & Maslach, C. (2005). A mediation model of job burnout. In Antoniou, A. S., & Cooper, C. L. (Eds.), Research companion to organizational health psychology (544-564). Elgar Publishing.
Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93, 498-512.
Maslach, C., Leiter, M. P., & Schaufeli, W. B. (2009). Measuring burnout. In C. L. Cooper & S. Cartwright (Eds.), The Oxford handbook of organizational well-being (86-108). Oxford UK: Oxford University Press.
Sample Survey Items and Directions:
General Survey Form
The purpose of this survey is to discover how staff members view their job, and their reactions to their work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | In my opinion, I am good at my job. |
| 3. | I doubt the significance of my work. |
Human Services Survey Form
The purpose of this survey is to discover how various persons In the human services, or helping professionals view their job and the people with whom they work closely.
Because persons in a wide variety of occupations will answer this survey, it uses the term recipients to refer to the people for whom you provide your service, care, treatment, or instruction. When answering this survey please think of these people as recipients of the service you provide, even though you may use another term in your work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some recipients. |
Educators Survey Form
The purpose of this survey is to discover how educators view their job and the people with whom they work closely.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some students. |
Burnout has been an important social issue for many years, with an increasing number of people from various disciplines doing research to understand the phenomenon and to suggest solutions for the problems that burnout poses. This research is being carried out in many countries around the world, so it is clear that burnout has global significance.
Areas of Worklife Survey
Psychological Capital
State-Trait Anxiety Inventory