Maslach Burnout Inventory (MBI)

The leading measure of burnout

Christina Maslach, Susan E. Jackson, Michael P. Leiter, Wilmar B. Schaufeli, & Richard L. Schwab

Flower icon for MBI pink arrow bullet pointManual pink arrow bullet pointLicense to Use
pink arrow bullet pointPersonal Reports
pink arrow bullet pointGroup Reports
pink arrow bullet pointTranslations
pink arrow bullet pointSample Items
pink arrow bullet pointMBI and AWS Combined

Recognized for more than a decade as the leading measure of burnout, the Maslach Burnout Inventory (MBI) incorporates the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:

The MBI is an invaluable tool for:

Forms include:

For the MBI Student Survey (based on the MBI-GS ) or the MBI Patient Survey (based on the MBI-HSS) please contact Mind Garden.

Combined Maslach Burnout Inventory and Areas of Worklife Survey

The Areas of Worklife Survey (AWS) was created to assess employees' perceptions of qualities of worksettings that play a role in determining whether they experience work engagement or burnout. It is a companion piece to the Maslach Burnout Inventory. The AWS is a short questionnaire with demonstrated reliability and validity across a variety of occupational settings. It produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational settings. It applies to small workgroups or summary profiles across large organizations. Since the AWS is valuable when used in conjunction with the Maslach Burnout Inventory, we provide options for using both together on our Areas of Worklife Survey and Maslach Burnout Inventory product page.

Maslach Burnout Inventory 3rd Edition Manual

The Third Edition Manual presents the developmental research for all three forms of the MBI, as well as the relevant psychometric data. It also reviews the status of current knowledge about burnout and discusses the most important directions for future research. The manual includes non-reproducible copies of all three forms: HSS, ES, and GS, however when a reproduction license or online survey is purchased, it is for a specific form of your choosing.

Manual
- You need a Manual if...

 
Paper by
mail
 
Digital download (PDF)

Includes non-reproducible instrument and scoring key, both marked “non-reproducible copy”

envelope icon   $50.00 PDF icon

Tutorial License to Use - purchasing options
- You need a License to Reproduce/Administer if...
- You need Mind Garden's Online Survey if...
- Translations

  License to Reproduce/Administer Mind Garden's
Online Survey

Number of
Administrations

Paper by
mail
 
Digital download (PDF)
MindGarden's Transform system
for data collection and scoring
50 $100.00 $120.00
100 $110.00 $132.00
150 $135.00 $162.00
200 $160.00 $192.00
250 $200.00 $240.00
300 $228.00 $274.00
350 $252.00 $302.00
400 $288.00 $346.00
450 $324.00 $389.00
500 $360.00 $432.00

For pricing for larger quantities, please click here

Return to top

Tutorial Personal Reports

Let us do the administration for you. We will send you a link to a unique and secure online "control panel" where you will enter clients names and email addresses. Clients will be sent an email with a secure url address to take the evaluation* in privacy at their convenience. You can monitor their progress from your control panel. Instruments will be scored and a report returned to you. Select the desired number of reports from the drop-down menu.
 * click here for web-browser compatibility information

MBI-GS
(General Survey)
web admin icon
MBI-ES
(Educators Survey)
web admin icon
MBI-HSS
(Human Services Survey)
web admin icon

The following volume pricing applies:

Individual report$15.00 each
2-10 reports$14.00 each
11-20 reports$13.00 each
21-50 reports$12.00 each
51-100 reports$11.00 each

For larger quantities, please contact us

Group Reports

In general, Group Reports save time by doing the group calculations and providing limited interpretation. The purchase of a Group Report must be accompanied by a purchase of Online Survey Licenses since there must be data available for the Group Report to run. You will need one Group Report per campaign (campaign = Online Survey grouping).

MBI-GS
(General Survey)
web admin icon $250.00
MBI-ES
(Educators Survey)
web admin icon $250.00
MBI-HSS
(Human Services Survey)
web admin icon $250.00

If you need to order more than one Group Report, please contact us

About Burnout

Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.

The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996

Key References for the MBI

Books

Leiter, M.P. & Maslach, C. (2005). Banishing Burnout: Six strategies for Improving your relationship with work. San Francisco, CA: Jossey-Bass.

Maslach, C. & Leiter, M.P. (1997). The Truth About Burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.

Articles

Leiter, M. P., & Maslach, C. (2005). A mediation model of job burnout. In Antoniou, A. S., & Cooper, C. L. (Eds.), Research companion to organizational health psychology (544-564). Elgar Publishing.

Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.

Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93, 498-512.

Maslach, C., Leiter, M. P., & Schaufeli, W. B. (2009). Measuring burnout. In C. L. Cooper & S. Cartwright (Eds.), The Oxford handbook of organizational well-being (86-108). Oxford UK: Oxford University Press.

Sample Survey Items and Directions:

General Survey Form

The purpose of this survey is to discover how staff members view their job, and their reactions to their work.

Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.

How often:

0 1 2 3 4 5 6
Never A few times a year or less Once a month or less A few times a month Once a week A few times a week Every day

 

1.I feel depressed at work.
2.In my opinion, I am good at my job.
3.I doubt the significance of my work.

 

Human Services Survey Form

The purpose of this survey is to discover how various persons In the human services, or helping professionals view their job and the people with whom they work closely.

Because persons in a wide variety of occupations will answer this survey, it uses the term recipients to refer to the people for whom you provide your service, care, treatment, or instruction. When answering this survey please think of these people as recipients of the service you provide, even though you may use another term in your work.

Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.

How often:

0 1 2 3 4 5 6
Never A few times a year or less Once a month or less A few times a month Once a week A few times a week Every day

 

1.I feel depressed at work.
2. I have accomplished many worthwhile things in this job.
3. I don't really care what happens to some recipients.

 

Educators Survey Form

The purpose of this survey is to discover how educators view their job and the people with whom they work closely.

Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.

How often:

0 1 2 3 4 5 6
Never A few times a year or less Once a month or less A few times a month Once a week A few times a week Every day

 

1.I feel depressed at work.
2.I have accomplished many worthwhile things in this job.
3. I don't really care what happens to some students.

Return to top