Maslach Burnout Toolkit for Medical Personnel

 

MBI Authors: Christina Maslach & Susan E. Jackson
AWS Authors: Michael P. Leiter & Christina Maslach

The Maslach Burnout Toolkit for Medical Personnel combines the Maslach Burnout Inventory Human Services Survey for Medical Personnel (MBI-HSSMP) and the Areas of Worklife Survey (AWS) to measure burnout in the worklife context.

Maslach Burnout Inventory + Areas of Worklife Survey

The MBI-HSS (MP) is adapted from the MBI Human Services Survey for use with medical personnel who work with patients. Download this helpful overview of the Maslach Burnout Toolkit for Medical Personnel.

Are you looking for solutions to prevent and remedy physician burnout? We've compiled resources to help you learn about burnout assessments, burnout solutions, preparing for change, and more — check out our Physician Burnout Solutions page now.

MBI-HSS Copyright © 1981 by Christina Maslach & Susan E. Jackson
AWS Copyright © 2000 by Michael P. Leiter & Christina Maslach

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Features of the Maslach Burnout Toolkit for Medical Personnel

Purpose: Combine the AWS and MBI-HSSMP to measure burnout within the worklife context.

Length: 50 items

Average completion time: 25-30 minutes

Target Population: Working adults, medical personnel interacting with patients

Administration: For individual or group administration

Uses of the Maslach Burnout Toolkit for Medical Personnel

  • Assess professional burnout in medical personnel
  • Assess and validate the three-dimensional structure of burnout in medical personnel
  • Understand the nature of burnout for developing effective interventions
  • Help organizations to identify the areas to change, with a potential for enhancing engagement with work
  • Organizational consulting

Scales

MBI-HSSMP Scales:
Emotional Exhaustion
Depersonalization
Personal Accomplishment

AWS Scales:Workload
Control
Reward
Community
Fairness
Values

Demographics

The following optional questions are frequently used with the Areas of Worklife Survey (AWS) and are included in the License to Reproduce, Mind Garden’s Transform™ online version of the AWS, and AWS+MBI. NOTE: the demographic data will be reflected in the survey data file but NOT in the Group Report.

Gender:        __ Male      __ Female

How long have you worked at this Organization? (Please select one)

__ 0-6 Months                      __ 6-10 Years

__ 7-11 Months                    __ 11-15 Years

__ 1-2 Years                         __ 16-20 Years

__ 3-5 Years                         __ 21+ Years

How long have you worked in your present position in this Organization?

(Please select one)

__ 0-6 Months                      __ 6-10 Years

__ 7-11 Months                    __ 11-15 Years

__ 1-2 Years                         __ 16-20 Years

__ 3-5 Years                         __ 21+ Years

Your employment status:       __ Full-time    __ Part-time
The Organization name:  _________________________________________
The Department name:  __________________________________________
The Organizational Group you are in: _______________________________

Is your position considered:  (Please select one)

__ Front-line staff

__ Supervisor

__ Management (First-level)

__ Management (Intermediate)

__ Management (Senior)

Check out Physician Burnout Solutions for more resources.

Looking for Help with Solution Implementation?

IBM Watson Health's Simpler Consulting has a proven approach to help healthcare organizations address burnout. Simpler Consulting has experience with the Maslach Burnout Toolkit and can help transform those analyses into a meaningful and sustainable burnout solution. Learn more about Simpler Consulting's process in this Solution Brief, or contact Paul DeChant directly at pdechant@us.ibm.com.
(Mind Garden receives no financial compensation for this recommendation. We promote resources that we truly believe are valuable to our customers and originate from trustworthy sources.)

Burnout Solutions in Literature

Books:

Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine
DeChant, P., & Shannon, D. W. (2016). Preventing physician burnout: Curing the chaos and returning joy to the practice of medicine. North Charleston, SC: CreateSpace Independent Publishing Platform.

The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System
Gabow, P. A., & Goodman, P. L. (2015). The Lean prescription: Powerful medicine for our ailing healthcare system. Boca Raton, FL: CRC Press.

Banishing Burnout: Six Strategies for Improving Your Relationship with Work
Leiter, M. P., & Maslach, C. (2005). Banishing burnout: Six strategies for improving your relationship with work. San Francisco, CA: Jossey-Bass.

The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It
Maslach, C., & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.

Presentation: Professional Burnout: A Crisis with a Remedy (2017 Congress on Healthcare Leadership) presented by Stephen J. Swensen, MD

Articles:

Executive Leadership and Physician Well-Being: Nine Organizational Strategies to Promote Engagement and Reduce Burnout (Shanafelt & Noseworthy, 2016).
Shanafelt, T. D., & Noseworthy, J. H. (2016). Executive leadership and physician well-being: Nine organizational strategies to promote engagement and reduce burnout. Mayo Clinic Proceedings, 92(1), 129-146.

An Organizational Framework to Reduce Professional Burnout and Bring Back Joy in Practice (Swensen & Shanafelt, 2017)
Swensen, S. J., & Shanafelt, T. (2017). An organizational framework to reduce professional burnout and bring back joy in practice. The Joint Commission Journal on Quality and Patient Safety, 43(6), 308-313.

Physician Burnout: Contributors, Consequences and Solutions (West, Dyrbye, & Shanafelt, 2018).
West, C. P., Dyrbye, L. N., & Shanafelt, T. D. (2018). Physician burnout: Contributors, consequences and solutions. Journal of Internal Medicine. Published online March 24, 2018.