Maslach Burnout Toolkit™ for Human Services

 

MBI-HSS Authors: Christina Maslach & Susan E. Jackson
AWS Authors: Michael P. Leiter & Christina Maslach

The Maslach Burnout Toolkit™ for Human Services combines the Maslach Burnout Inventory™ Human Services Survey (MBI-HSS) and the Areas of Worklife Survey (AWS) to measure burnout in the worklife context.

Maslach Burnout Inventory + Areas of Worklife Survey

Recognized as the leading measure of burnout, the MBI is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.The MBI-HSS is the original and most widely used version of the MBI. Designed for professionals in the human services, it is appropriate for respondents working in a diverse array of occupations, including nurses, physicians, health aides, social workers, health counsellors, therapists, police, correctional officers, clergy, and other fields focused on helping people live better lives by offering guidance, preventing harm, and ameliorating physical, emotional or cognitive problems.

The AWS was created to assess employees’ perceptions of worksetting qualities that play a role in whether they experience work engagement or burnout. The AWS has demonstrated reliability and validity across a variety of occupational settings. It produces a profile of scores that permit users to identify key areas of strength or weakness in their organizational setting.

Download this helpful overview of the Maslach Burnout Tool for Human Services.

MBI-HSS Copyright © 1981 by Christina Maslach & Susan E. Jackson
AWS Copyright © 2000 by Michael P. Leiter & Christina Maslach

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Features of the Maslach Burnout Toolkit for Human Services

Purpose: Combine the AWS and MBI-HSS to measure burnout within the worklife context.

Length: 50 items

Average completion time: 25-30 minutes

Target Population: Working adults in human services professions

Administration: For individual or group administration

Uses of the Maslach Burnout Toolkit for Human Services

  • Assess professional burnout in human services
  • Assess and validate the three-dimensional structure of burnout in human services professionals
  • Understand the nature of burnout for developing effective interventions
  • Help organizations to identify the areas to change, with a potential for enhancing engagement with work
  • Organizational consulting

Scales

MBI-HSS Scales:
Emotional Exhaustion
Depersonalization
Personal Accomplishment

AWS Scales:Workload
Control
Reward
Community
Fairness
Values

Demographics

The following optional questions are frequently used with the Areas of Worklife Survey (AWS) and are included in the License to Reproduce, Mind Garden’s Transform™ online version of the AWS, and AWS+MBI. NOTE: the demographic data will be reflected in the survey data file but NOT in the Group Report.

Gender:        __ Male      __ Female

How long have you worked at this Organization? (Please select one)

__ 0-6 Months                      __ 6-10 Years

__ 7-11 Months                    __ 11-15 Years

__ 1-2 Years                         __ 16-20 Years

__ 3-5 Years                         __ 21+ Years

How long have you worked in your present position in this Organization?

(Please select one)

__ 0-6 Months                      __ 6-10 Years

__ 7-11 Months                    __ 11-15 Years

__ 1-2 Years                         __ 16-20 Years

__ 3-5 Years                         __ 21+ Years

Your employment status:       __ Full-time    __ Part-time
The Organization name:  _________________________________________
The Department name:  __________________________________________
The Organizational Group you are in: _______________________________

Is your position considered:  (Please select one)

__ Front-line staff

__ Supervisor

__ Management (First-level)

__ Management (Intermediate)

__ Management (Senior)